shortly after you place your order online, you will receive an order confirmation email to acknowledge your order. once your item has prepared for shipment and ships, you will receive a shipment notification email with carrier and tracking information. you can track your order every step of the way. your order is complete once the package is in the postal carrier's care.
once your order has shipped, we are unable to change the shipping address.
we ship fob (free on board).
once the package is picked up by the postal carrier it becomes the customer's responsibility as we have no means of tracking it or controlling the speed of delivery. be advised that if the package is lost in the mail, it is the customer's responsibility to file a claim with the us post office.
please consider multi-item orders, as the cost of shipping on a single-item orders is disproportionately high. prepayment is required on all orders. insurance and risk-of-loss is the responsibility of the purchaser.
delivery times are only estimates. the actual delivery date is dependent upon the performance of the responsible delivery service(s). processing time before shipping is currently 1 to 3 business days. packages ship when the order is complete.
When Shipping Address differs from Billing Address
if you're shipping your order to someone else, you may want us to let them know that something special is on the way. during checkout, simply enter the recipient's email address in the "delivery address". the email will display product, carrier, and tracking information, but will not include pricing and payment details.
the number of shipments we despatch for your order is dependent on:
all of our shipments contain valuable items, so carriers are required to obtain a signature upon delivery. for an order that requires a signature on delivery, dharmaceuticals suggests some easy ways for you to receive your package. please note that the carrier makes three delivery attempts before returning your package to us.